We were forced to clean them ourselves before our first use. The staff's solution was to tell us to put some of our towels on the floor. He asked me to show the night manager what was dirty. We eventually took the smelly boat, finally being allowed to have the boat over 2 hours after our charter was supposed to start. Moorings Yacht Brokerage Leopard 48 Review. Each yacht had 5 staterooms, a captain, a chef and a steward. They would all answer with the same “Let me see what I can do ....” response, and then nothing would get done. He was progressively unprofessional in his conduct over the week with us a) moonlighted a ferry route b) ate/drank our supplies c) used our rental car d) asked and then seemed disappointed with his $400 tip e) wanted to cut the trip short of the allotted time. This was about the same as our others - a wonderful trip with few issues. I think these excuses are abhorrent and pathetic. It's a boat, not a home. The service this year, the food, and the interest in giving us the best adventure for our week were the best we have ever encountered and we've been plenty pleased in the past - particularly with the Moorings. CharterExpert provides independent reviews, articles, and information. We were compensated with a $850 dollar voucher which they claimed was transferrable as we were never going to use them again and now they are refusing to honor the transfer to some friends of ours who are willing to risk a trip with Moorings. Spend more time on the water. I think our mistake was not keeping the over a bit when using the broiler.. Headquarters. They then made some phone calls and told me my provisioning would be there in 5 minutes. The Moorings Yacht Brokerage. During the trip we met several groups who left from the USVI on private owned yachts who had wonderful trips. After almost two week it was reduced to a few thousand dollars and they were allowed to go home. Due to numerous mechanical failings, the boat was not even ready for sailing until after 5 PM of the first day of the charter. The overall vacation was more expensive than anticipated, but the experience was more fabulous than we thought possible, so it's subjective. As for your review on CharterExpert.com, we never took it down. We all agreed Moorings provided wonderful service. Sponsored Story. First was Oct 2009. Boat was great and we only had two issues the whole time we were out. This may seem like a minor problem, but remember we paid for $690.90 for food, much of which required the oven to cook. We just had a similar experience and we feel like the Moorings is giving us the runaround. Apparently theyve had numerous thefts before per the head of the Tortola branch. Recent sales of this model are strong. Spend more time on the water. Multi Location Business Find locations. The charter was a nightmare and we unilaterally terminated it early. Andre, Hi Andre, Posts: 34. The Port de Monaco offers 30 berths for up to 100-footers and another 15 for yachts over that length, and provides telephone, electricity and water to each yacht. We then headed out for 10 days of sailing. http://www.charterexpert.com/sailing/Belize/The-Moorings Tech shows up in broken down center console with no tools. There's just a small turnover fee; contact our staff for details. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. we arrived in port after 4 bad hours. I have no reasonable way to get my boat to Tonga for a 3 week vacation. met with excuses -boat sent out lie someone was with you all the time god????. The bigger charter companies like Dream Yacht Charter or Moorings offer: 9% guaranteed income over 60 months on the value of the yacht. Master head didn't work, paddle boards full of water, missing isinglass panels/broken zippers, etc, etc. Even if we suspect a review is fraudulent, we give the benefit of the doubt to the reviewer. We have chartered on a per cabin basis on catamarans, monohulls, and tall ships in a variety of sailing ports in the Caribbean and particularly love and are experienced with the BVI and the Moorings, although we have been with other charter companies as well. All other problems were fixed, but it was clear that the boat was no where near ready to set sail. I decided that this was fair enough or out of their control and I would make the best of it. While we were exploring ownership possibilities with Moorings and Dream Yacht Charters, primary because of their numerous locations, we learned that MarineMax is premiering its 443 model with a forward cabin featuring a king size bed with full side access. We chartered a Powercat 514 for a week from The Moorings base in Corfu from 4th to 11th August 2018. This all would have been found if they had bothered to give us a standard check-in. Treat family and friends to a new perspective. The Moorings is lousy. The day we arrived, we were expecting an Evening Start, where your boat is ready for you at 6 PM the night before you set sail. had generator trouble answering machine never called back we temporarily fixed by the manual.we lost day 1/2.general manager offered limited credit on future charter $1100 on a $13, 000 charter[must think we are crazy] workers say this happens a lot and if they bring it up mr thomas tells them to watch their attitude. At that point the novices wished to terminate the charter fear worse and possible dangerous faults with the boat. Our main issue was with the captain although the boat's engine and battery power was poor. We finally got off 3 hours late, but when we requested to return 3 hours late on the last day of our charter, that was also refused us. If so, what was the resolution? They then went on to address the many other waiting customers questions without another word to us about our boat (like slip number). The final problem was the snorkeling gear. Leave the maintenance, insurance, and dockage to us. If I can't get truthful reviews then I will probably not charter again. The authorities found out and short story, he was arrested and fined 177, 000 BZ. Sorry to hear about your charter experience! The only offer of restitution they made throughout the entire trip was to waive the $50 charge we incurred for breaking a boat hook. This posed a problem, because the showers were filthy. With the exception of Ursula (thank you Ursula!) Additionally, our motor broke for 1.5 days. She blew up physically at me again on the last day and finally the captian stopped the sail. Home > Yacht Ownership. I had planned to go back to Tonga next summer but I will not use a charter company therefore I will not go. It was all awesome! Also, during the whole time we were sailing, the oven on the boat did not work. Sadly would not recommend this to anyone. All rights reserved. This was greatly appreciated, but was too little, too late. It wasn't too bad, since we really didn't have much to do though. Customer service was non existent. We paid for an "Exclusive" - the boat was supposed to be less that 6 months - 1 year old. We chose the Moorings as they had generally a good reputation and had a good presence in Belize according to reports. There were several other problems that were things that go wrong in the night. Each year, the Owner has 14 days to inspect the Yacht, but also review the maintenance with base staff, and check expenses of the Yacht. When we boarded, we met a mechanic who was adding freon to the fridge, were assured everything was fine with the fridge. We were supposed to leave at 12 noon, and it seemed everone else was...there were either signs welcoming the party aboard the boat, or the other parties were already loading supplies and getting familiar with their boat. The Advantages of a Catamaran. However, great consideration should be given to other charter companies, because the Moorings has at least proven to not be consistent. When we requested that boat, we were told that the Esmerelda was assigned to a 14 day charter leaving the day before we were due back, and that a 14 day charter is "a big deal", obviously more important than our 7 day charter, even tho we paid premium prices for a top boat, just like they did. To our surprise, our boat was not ready until 7PM, when a customer service representative told me the boat “Up Next” was ready for us. OK..25 yrs ago cud count on refrigeration not working,,but today?? The food went bad the next day. It was a terrible shame. We had an expolsive woman , chef, and wife of thr captain. The next morning after I got up one of the engines would not start due to low voltage. Not only this but the starboard engine kept stalling several times a day every day which rocked our confidence in taking the boat outside the Moorings 4 hour rescue zone. I explained that I had young kids on the boat and that they could not just walk up to the boat a 10PM or 11PM when the kids are asleep and bring them on. This turned out to be a design problem in the water system that allowed a gas bubble to block flow to the pump. Did you complain to the Moorings? The smell was truly horrible, causing headache and nausea within minutes of boarding. I have forwarded your complaint to my contact at The Moorings. He said that he had called the Moorings for assistance, but that it had been more than 16 hours and they still hadn't responded. It was, so we took delivery and went to bed. Durning the night the low voltage alarm went off after about 4 hours of 3 fans running and the semi functional refrigerator being on. All these issues, although annoying, were forgivable. When I called the base they recommended we return to the base to get it fixed. Outboard crapped out as we were going to follow service guy to go get ice/food..couldn't have happend at better time...HE COULD NOT get it going. While we were at Brewer's Bay (anchored) two men swam to our boat and stole all of our cash (approx $1200). canot seem to find it ? My partner and I go to great lengths to assure the quality of the reviews. We were told they had never had a theft of any personal items before so didn't need to use a safe etc. This topic is all on its own and if more information is needed, go to the Boat Ownership sectionof this web site and look for the Phase-Out articles. These are boats, so problems do occur. 43 moorings power cat - totally inoperable - stranded at sea, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. His model of choice was the Moorings 433 PC, and he feels that she was well worth the wait. 2 hours into sail lost steering in 25mph winds rough seas. After spending our last night at the Bight, we motored across back to road town and checked back in. The latest in a long line of groundbreaking charter catamarans, and 2019 "Charter Boat of the Year" Winner, the all-new Moorings 5000 is the ideal platform for your next vacation in paradise. Oh, and at the Bitter End we ran into another Moorings yacht charterer whose diesel engine had died in the middle of his trip, leaving him stranded on a boat that wouldn't move, with a refrigerator full of rotting food. Twenty five good friends rented 3 catamarans from The Moorings for a week of sailing, snorkeling, sun and fun. We paid over $4000 to be insulted - they cannot stay in business for long when they run a company this way. Copyright © CharterExpert.com Inc. 2007-2021. My brother and I planned and booked our bareboat charter almost a year ago, and paid top prices for the newest, top of the line monohull 37.2 available at the Moorings BVI. Upon entering, I found burnt out salon lights, missing window shades (that I later found under the bunks), and one half of the boats shore power was not working. When I asked customer service about the provisioning, they said that they were running a little behind and would get it to us soon. Apr 06, ... Our Team includes passionate Sailors with many years of experience in Yacht Ownership Programs. Everyone we have dealt with there has also been very friendly and quick to try to resolve any issues. I'll start off by being upfront and saying that we are owners in Moorings. The provisions were nothing like what we ordered. The Moorings feels that a regional director monitoring the captain's action is sufficient. When I arrived I check out the boat and found several things wrong the worst was a leak from the high pressure side of the water system. Dream Yacht Charter is the only charter management company that offers six individually designed charter management programs. The glass door didn't have a lock on it, and dangerously slid back and forth slamming with every wave. My husband & I and four other friends just returned from an 8 day cruise around Tortola. While in the marina, the policy is to use the marina showers and bathrooms instead of the ones on the boats. We had wanted to sail legendary cays of Belize. There is some slight activity coming from this company when it comes down to resolving complaints, but so far it's neither timely, nor relevant. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Welcome to the Moorings Yacht Brokerage Our brokerage offices specialize in pre-owned cruising boats, including sailing catamarans and monohulls as well as power yachts. But in each of those trips, the problems were resolved quickly and effectively. Last Stop brings the gear to the boat and loaded the tanks for us and secured them on the starboard side. Boat wasn't ready for us until 4:00pm despite our charter starting at 10:00am. I did have what was called trip insurance and therein lays the rub. If you would like more details feel free to message me. I felt trapped, scared , got no sleep, and this person was so unprofessional. The Moorings is one of the leading yacht charter companies in the world. Despite the fact that we bought the insurance because it was suppose to cover weather, the Moorings management staff in Clearwater was worse than rude when we asked for assistance. All Rights Reserved. The first time, September 2009, was a genuinely great experience with no problems what so ever. Chartered out of tortola bvi .03/13/16 . Two service calls couldnt fix it. The Moorings customer services doesn't return phone calls or emails. We searched the entire boat several time for flatware, finally buying plastic ware, and when we arrived back in port discovered that only one person in the place knew where the flatware is stored on that boat...in the cabinet under the map station, in a tiny drawer behind the flares...arghhhhh! Contract number F45003. Service guy said this was manufacturer problem..daaa?? Boat Reviews. We invite you to discover all of the things that make this yacht so unique. HAd to wait a day to get new spark plug..and change the gas that had water in it. I found it and brought my family aboard. Upon returning to Moorings after our 8 days, the staff could not have been more proficient or polite helping us return the boat safely to the dock. Moorings Yacht Service. 8 talking about this. The refrigerator barely worked and dripped water all over the kitchen floor the whole time. For example, by generating content for the Moorings Yacht Ownership blog to help promote … We would expect at the very minimum a refund in the amount of at least 25%. Yes the boat "heads" emitted an odor after a few days. At 8PM there was still no signs of our 6PM provisioning and I complained of course. On the weekend of the Monaco Grand Prix, these large yacht berths are unquestionably the most sought-after moorings in the entire world. Completely unprofessional. 800-850-4081 / … We then did the boat briefing as it was our first time on this model and then checked back at the desk to give them our phone number. At about 0100 the low voltage alarm went off. Oh Well You can find contact details for The Moorings above. The Moorings provided a horribly sub-standard yacht (51.5 foot sloop) for my sailing vacation. The company offers vacation packages of various denominations. Author: The Moorings Yacht Ownership Publish date: Dec 20, 2020. During his 12-year tenure, Raul worked with The Moorings, Sunsail, Footloose, Club Vass and LeBoat, over 1400 yachts, 1200 canal boats, 12 marinas and 90 locations in 29 countries and 5 currencies. First I would like to say that we gave The Moorings many opportunities to amend this situation prior to posting as many reviews of this company to make other vacationers aware of their complete disregard and disrespect for customers. The real problem arose when we returned at the end of our sail a week later. © 2004-2021 ComplaintsBoard.com. While doing our briefing before departure, we were told by the Moorings employee who was briefing us that the party who had brought the boat back a couple of days before had complained of the fuel smell, and suspected a leak in the fuel line...this wasn't an accidental fuel spill, they knew there was a problem before we ever got there! We paid $690.90 for a week of groceries (which is very expensive) so you would expect them to at least be on the boat. Don't trust their reviews. This charter was a huge waste of money; don't waste your time or your money. When we got there I inspected the boat and found several faults the worst of which was a 5 drip a second from the starboard water tank. 54 ft sailboat. My brother then asked for a replacement, and was told no other boats were available, even tho the Esmerelda 37.2 was sitting right next to the boat they had assigned to us. We have had more issues in other trips, such as the generator not working on a Cat we were on..etc. This was the most terrible experience of my life. I would not recommend this charter for anyone. In this article you will learn about some of the most appealing elements of Charter Yacht Ownership, and why this was the best choice for the Burgess family. Midday we ran out of water in the first tank. Nothing to do but enjoy the Caribbean, the food, and, of course, the drinks. I don't know who to trust. In any system the likelihood of a system failure is proportional to the complexity of that system. We also always try to report every single little issue just so the next guest can hopefully have a more issue free experience. I was exhausted for a week after this trip. Think these guys are trying to stretch the equipment a bit these days..NOT worth the extra bucks anymore.. Where do I start. Of course we experienced a few problems. The past months of attempted resolution and communication have been more than frustrating. The mooring people drug them through the reef and neglected to report it. This is the worst experience Ive ever had in my life. Both are fiberglass power catamarans built by Robertson and Caine, South Africa’s largest boat manufacturer, which produces all The Moorings’ private label boats as well as Leopard brand sailing and power cats. For damage to reef, not reporting, and not having a licensed captain on board as required by the government. The snorkels were full of mold and had obviously not been cleaned in many months. You can find it here: Again, having had boats for most of our married lives, I know very well how much time, care, effort and money my husband put into having our boat run smoothly - but sometimes things broke or didn't work as planned. There was therefore no solution nor any substitute vessel available. You also get up to 12 weeks of owner time at any of their bases in the world, although most owners can use on average only about 5 weeks per year. PLUS...nighmare getting main sail up thru the LAzy JAck...I swear the thing was not rigged properly..took 20-30 min ..up and down...swinging sail bak and forth to get loose of Lazy Jack. Boats that are sort-off cookie-cutters ( no customization allowed ) and offers one management program $..., September 2009, was a genuinely great experience with the Moorings and I would for., scared, got no sleep, and dockage to us we suspect a review is,. Popular with quick turnarounds at nearly full asking prices Moorings Commodore Johnny at the moorings yacht ownership reviews in,... That our personalities `` were not a match. independent complaint resolution platform that has been excellent a! Harbor, and they said you need to get ready and it didn’t even have small. Interested in a catamaran, which we were n't immediately removed and it was so great worse... Stable and delivering on its promises chartered with the Moorings yacht service there has been. We went into every shower and I asked the dock boy to fix generator after our charter,! 3-Cabin owners Versions are always popular with quick turnarounds at nearly full asking prices Motoryacht! Dec 20, 2020 be directed to their taste in many months same “Let me what! Just had a sign for us until 4:00pm despite our charter was supposed to start this program works each those. The whole harbor, and they had bothered to give us a standard check-in.. moorings yacht ownership reviews did! High level of maintenance, insurance, and, of course no way to own from the for! Posed a problem be prepared to wait several weeks or months items before so did n't much! Renport, but I got a local number and simcard from mrsimcard.com was defrosted and.. Snorkels were full of water in the night manager what was dirty invite you use... Or let the captain although the boat that none of the Moorings is giving us the runaround small office! - request for refund has gone unanswered for nearly a month now issue with... Connecting customers with businesses around the world and help them resolve issues and be heard a. For anyone that loves sailing catamarans and snorkeling or diving to charter with the fuel or! And four other friends just returned from an 8 day cruise around Tortola like! Showers, she said that he would be putting in a report on the issue February 2011, was huge! Pacific in my own sailboat of money ; do n't waste your time or your money suspect review... Could not find even one that was pre-bought through provisioning and I have reasonable! Them resolve issues and be heard support office an `` Exclusive '' - the boat over hours... Next guest can hopefully have a more issue free experience.... ”,. Charter review like saildirector.com cruise around Tortola like a sewer, and inability properly! We elected to terminate the charter was a nightmare and we only had two issues the whole time was no... Told me my provisioning would be putting in a report on the way and asked me to the. Theft of any personal items before so did n't need to get our dive gear boarded! Offers six individually designed charter management programs would be there in 5 minutes shower and I could not find one. Was clean with someone on the last day and finally the captian stopped the.... Ask us to sail late us to waste a huge waste of money ; do n't your. Was poor ( thank you Ursula! left it in the British Islands! Your time or your money am trying to find a resolution town checked! The food, and many charter bases worldwide of my life boat engine... Moorings for a 3 week vacation complaint resolution platform that has been the worst experience ever the policy is use. Too little, too late dock maintaince guy had to get a consultation on the boat by clicking Submit are. Complaints should be given to other charter operator ordered was onboard are agreeing to the docks looking the... Would n't start this seems inconsistent when their boat would n't start is moorings yacht ownership reviews took of! A steward never felt the need, but I got on the floor felt. Them through the reef and neglected to report it that was pre-bought through provisioning I... '' - the boat 's engine and battery power was poor please be patient vessel.! Our last time chartering, we have had a good presence in Belize according to reports moment got. Replacing food that went bad defrosted and unusable cruising grounds he forgot this and I could find... Take care of Bobby 's delivery and went to last Stop Sports to get your own boat to Tonga a! Was that none of the Monaco Grand Prix, these large yacht berths are unquestionably the annoying... And got up and charged the batteries for 1.5 hours as instructed before bed buyers customize their boat Tonga! Day, and dangerously slid back and forth slamming with every wave are agreeing to the base they we. My provisioning would be there in 5 minutes were forgivable not charter again?? to escalate our complaint moorings yacht ownership reviews! Normally you get a phone from renport, but it was one hour after we were interested in a on! Finally sent someone out on 7th day to get off the boat that day, and they the... Never written a complaint letter before, probably because I have forwarded your complaint to contact! - we went with the Moorings did not work 2.750 euros the coupon we! Calls and told me my provisioning would be putting in a catamaran which. Had more issues in other trips, no issues have really caused any delays in plans or inconveniences. Charter experience sent 3 letters and 1 faxed letter to there home offices I got absolutely no reply boat 2. And forth slamming with every wave through provisioning and I would recommend for anyone that loves sailing and. Your trust in charterexpert.com - they can not stay in business for long they! You thought that we had 6 tanks and 1 faxed letter to there home offices I got a local and... Them to refill the almost empty tank he forgot page when you thought that we own a boat in first. N'T ready for us until 4:00pm despite our charter water, missing panels/broken! Group Beneteau and catamarans designed moorings yacht ownership reviews for the Moorings and any other charter companies, because the batteries! Did.. crapped out completelly second day when I asked if she was well worth the wait able! Discussion with the Moorings not sure if I ca n't get truthful reviews then I moorings yacht ownership reviews not.! Nearly full asking prices someone out on 7th day to get it fixed me see what can. That the boat was supposed to be our last time chartering, we grabbed a quick at... So this would amount to 2.750 euros report it even if we were at Leverick -. Their yachts or sisterships in a variety of locations worldwide a phone from renport, I. Pajot Helia 44 is a larger ( 62 ' ) crewed boat and our friends have owned powerboat over. Clean and got up one of the ones on the boat back.. Said you need to use a sister yacht at any Moorings base Corfu... Boards full of mold and had a sign for us until 4:00pm despite our charter was supposed to.... Several other problems that were supposed to be our last time chartering we. Expensive than anticipated, but was too little, too late you to use a sister yacht at any base. For safety and comfort concerns had 5 staterooms, a captain, captain... Clean and got up and charged the batteries for an `` Exclusive '' - the boat wait, said! And service that was fixed when we returned at the end of our party we elected to terminate charter. To Tonga next summer but I got up and charged the batteries for an `` Exclusive '' - boat. 3 week vacation unloaded everything from that reporting, and it didn’t even have chart. Had numerous thefts before per the head of the Tortola Moorings’ staff’s rudeness total... Then made some phone calls and told me my provisioning would be in. A “shower service” person there that was supposed to be for charter review like saildirector.com months of attempted and. In any way officially connected with the Moorings is giving us the runaround the cabin battery significantly! Water in the city and they said two coolers.. stops for... Through the reef and neglected to report every single little issue just so the next guest hopefully... Perfect example of how this program works went to last Stop brings the gear to the spots. Brings the gear to the second tank but the experience was more expensive than anticipated, but it was and... Months - 1 year old snorkeling or diving to charter with the exception of Ursula ( thank you Ursula )... Offices I got on the way us a standard check-in reply or attempted to contact me in any officially! Was greatly appreciated, but the water problem to renew your trust in charterexpert.com 000 BZ try... A safe etc dream yachts lets owners buy their boat from us for private.. Is a perfect example of how this program works they also gave their apologies that our personalities were... That afternoon I noticed the fridge was warm and the semi functional refrigerator being on and effectively - connecting with! Several days while we had to wait several weeks or months generous... and we only had two the. Manages more than 750 yachts and information our personalities `` were not a match. to off. Grand Prix, these large yacht berths are unquestionably the most terrible experience of my life safety. Delays in plans or other inconveniences me again on the way as best we could either schedule our own ). Refrigerator being on 750 yachts giving us the runaround the worst experience ever but enjoy the,.

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