You can enjoy its affordable and secure eBay international shipping in around 180 countries. Pack your parcel and drop-off it to your neared drop-off location. The range of couriers of Parcel2Go is quite extensive and wide-spread. What is the expected delivery time for my Parcel? Check out what 64,071 people have written so far, and share your own experience. Track your order using the Parcel2Go tracking number and stay updated with the delivery details. Then they make up lots of excuses to cover up their ineptitude and put the blame on us deceived customers. No phone number. Make sure that the box is neither too big nor too small. Our relationship with the Bold360 team is more than just a vendor connection; it is a true partnership where we have access to the support we need to ensure a high level of customer service commitment to our customers.”. Good Morning, Thank you for your review. CBSNews.com | CBS.com | TV.com | TVGuide.com. Useful. Check out what 47,003 people have written so far, and share your own experience. “When Bold360 was implemented, we saw – and continue to see – greater efficiency and productivity for our team. Along with this, it allows you to compare the delivery quotes from multiple delivery services under one platform and help you find out your best match. We need to join forces and make them accountable. What to do? Parcel2Go services Parcel2Go is majorly into parcel delivery at the local and international levels. Reply. Check out what 64,957 people have written so far, and share your own experience. Aller . You can change the delivery address/date, add special instructions, or choose the nearest drop-off point to ensure the safe and sound delivery of your parcel. | Read 59,861-59,880 Reviews out of 65,148 You really need to get it sorted, the sooner the better for everyone. So, there is no particular pre-decided delivery date. If you pay using this facility, you get an additional 2% discount on your order. Do you agree with Parcel2Go’s 4-star rating? Search Results. Here, you can track local as well as international packages without any troubles. They will surely offer you reliable and immediate help. With Bold360, Parcel2Go is reaching its goals of providing customer service excellence at a greater scale with 24x7 support. What are the facilities with the Parcel2Go delivery guarantee and insurance service? Get registered with Parcel2Go and courier quote online. Courier services like TNT, Yodel, DX, City Sprint, and Palletforce don’t offer drop-off facilities. | Read 30,101-30,120 Reviews out of 47,003 View Jobs at Parcel2Go.com. You can find your nearest drop-off location by using its drop-off services. The Bold360 solution provides a greater ease of use and navigation for customer service team members. You can rebook your parcel and reschedule your delivery. For example, they will advertise a next day service but the terms state 2-3 days for delivery. Parcel2Go work with multiple courier service providers and the collection time often varies. Then you can’t make it happen without Parcel2Go. Do you agree with Parcel2Go’s 4-star rating? Parcel2Go handles the Amazon delivery for its Smart Send program. Check out what 65,148 people have written so far, and share your own experience. 22% increase in customer satisfaction (CSAT) score – 3.3 up from 2.7, 11% improvement in Trustpilot scores, rising from 3.7 to 4.1, Customer team is able to effectively handle spikes in chats during holiday season from 10,000/week to 30,000/week, Managers can forecast activity to manage shifts and customer activity more effectively. This includes, delivery tracking, shipping costs. See All. As soon as you place an order with Parcel2Go, you will get an estimated. You can easily make a claim for your parcel as long as you are a contract holder with Parcel2Go. How accurate is the Parcel Volume Calculator of Parcel2Go? Overview Overview. Is Amazon delivery available with Parcel2Go? Where is my nearest Parcel2Go drop off location? 200. A key feature is the reporting options. We are able to deal with more complex queries, have multilingual capabilities and assist customers 24x7 through Bold360’s chat functionalities. Parcel2go make lots of mistakes and they don't provide the service they are paid to provide. Bold360 is absolutely fantastic for this. “We are looking forward to exploring the next stage of our customer service evolution with the Bold360 team and expanding our live chat to an AI-based chatbot for even faster resolution to customer questions,” said Woodbridge. Powered by Parcel2Go. Delivery service providers like Parcelforce, UPS, TNT, Hermes, DPD, FedEx, DHL, and many more are covered in its range of couriers. A key feature is the reporting options. Terms and Conditions Track Your Parcel; Basket 0. You must contact via live chat on their facebook page only. The parcel’s carriage costs will be eligible for the claim. | Thank you for the email, but again went on Parcel2Go to click on the live chat support which supposes to be available 24/7, but the same story does not work. Choose the one which suits the most. Do you agree with Parcel2Go’s 4-star rating? You can call Parcel2Go at phone number, write an email, fill out a contact form on their website www.parcel2go.com, or write a letter to Parcel2Go.com Limited, The Cube, Coe Street, Bolton, England, BL3 6BU, United Kingdom. Photos. By using its services/facilities, you can compare the facilities/prices of multiple domestic and worldwide postage options and choose the best option. This website was last checked: 10 days ago Hit the check button to update this page. You've already flagged this Reply from Parcel2Go. Security & Privacy. “Prior to Bold360, we used another live chat system; however, we found that as the platform evolved, it didn’t quite fit our customer service needs. Yes, you can. Just visit this page, select the service you would like to book, enter the postcode in which you are looking for a drop-off point, and submit the details. Here is the short video explaining every bit of parcel measurement. However, the general parcel collection rule says that your parcel can be collected anywhere between 8 am to 8 pm. About Parcel2Go.com. What does the Parcel2Go track number look like? The detail is also available on your official Parcel2Go account. As the U.K.’s top parcel broker, Parcel2Go provides a shipping alternative to the Post Office for consumers and small eBay sellers and businesses. You will get the result soon. 49.183 ms. It enables you to make a change if needed or do a cost analysis of operations or understand what is needed to improve the CSAT level – it is some of the best features of the solution,” said Woodbridge. Our extensive research and word of mouth recommendations led us to Bold360, which supported our goal of customer service excellence,” said Phil Woodbridge, Head of Operations for Parcel2Go. Check Website . Parcel2Go offers you an affordable small parcel delivery facility at an affordable cost of £1.99. Check out what 64,687 people have written so far, and share your own experience. You can also visit there help center to place queries regarding any concern. | Read 59,201-59,220 Reviews out of 64,687 Do you agree with Parcel2Go’s 4-star rating? Add a Review. Parcel2Go Live Chat Is Open For The Following Hours 24 hours a day – 7 days a week Parcel2Go Live chat is a feature available 24 hours a day and 7 days a week in the website to stay connected with its customers. Click here for more info. Parcel2Go.com has a consumer rating of 1.1 stars from 344 reviews indicating that most customers are generally dissatisfied with their purchases. With the help of this number, you can track the shipment and stay updated with the latest progress in the delivery process. Website Status. | | Read 59,681-59,700 Reviews out of 64,957 The parcel will be soon picked up. Lizi - 11 hours ago @OnlyoneRuscoe Hi Russ, I'm sorry to hear that - if you could please DM me your order number, then I'll take a look for you. In case you haven’t bought the Parcel Protection then also you can make a claim for a refund. This is the only obligation that you have to fulfill to make a claim. It is used to find out the volumetric weight with the help of provided dimensional inputs. Copyright © 2003-2021 LogMeIn, Inc. All rights reserved. How to cancel the order and apply for a refund? Parcel2go Live Chat Ce site utilise des cookies pour amèliorer votre expèrience. It has earned a remarkable reputation and eminence in local UK markets and at a global level with the help of its hassle-free, cost-effective, and safe parcel delivery service. 15 Reviews--Jobs. Check out what 65,148 people have written so far, and share your own experience. In this case, Parcel2Go has an easy solution for you. Because we work with all of the industry’s biggest and best couriers - including UPS, Hermes and Parcelforce – we can provide the widest range of top-quality service options to our customers… at the lowest prices online. However, you are not eligible for a refund if the parcel has been delivered. If Parcel2go.com is down for you then please visit our troubleshooting section to try to diagnose and resolve the problem. What to do if Parcel2Go tracking not working? Which documents are required to be sent outside of the EU? 1; 2; 3; Suivante » Top des sites d'actualitè de CBSi. Why not try searching for your enquiry in one of our popular topics: … They don’t want their customers to wait for too long via emails and calls. The steps are mentioned below: If you are sending a parcel outside the EU with Parcel2Go then you need documents such as: There are a lot of items that you can’t send by using the affordable parcel delivery facility of Parcel2Go. Parcel2Go Prepay; Postcode Finder; Parcel Volume Calculator; Print Your Labels; Print a Commercial Invoice; Rearrange Your Collection; Prohibited Items; Tracking; Last Posting Dates 2019; Choose Your Country. Parcel2Go brought in Bold360 live chat as a replacement for its existing solution. If due to any reason, you don’t want to proceed with your order, you can easily cancel it. Privacy Policy Share. | Read 57,421-57,440 Reviews out of 64,071 Company Overview FAQ. Individuals may send any size package to destinations throughout the U.K. and internationally whether is it same day, next day or economy services. Once the order is canceled, you can apply for a refund in a similar manner. Each code begins with 'P2G', followed by 8 digits. They have a wide delivery partner network in the UK and across to ensure the safe and sound delivery of your packages/parcels at an affordable cost. Pick a strong and sturdy box as per the dimension of your parcel. Attach the label containing delivery details securely. Sign In Toggle Dropdown. Do you agree with Parcel2Go’s 4-star rating? Elevating customer service excellence with 24x7 live chat. About Us; Terms & Conditions; FAQs; Join the Team; Content Hub; Parcel Delivery Tools. Your Parcel2Go tracking number is an alphanumeric code. United Kingdom; Ireland ; Spain; Enter Your P2G Reference Number: How Can … They are fantastic – some of the best I have seen,” said Woodbridge. eBay parcel delivery is available with Parcel2Go. You can forward your concern and they will help you to change the delivery address, update the weight & dimensions, and change the delivery date. Live Help Talk to an operator. All your parcel content (excluding the prohibited items) will be liable for full compensation for the damage caused to your shipment. However, you are eligible for a refund only if: If you need any clarity over your refund-related rights, you can check their refund policy and stay informed. Parcel2G has a dedicated contact center to help you with your queries and worries. There’s live chat on the site. It’s like a virtual wallet wherein you can add balance in advance that can remain tension-free from the hassles like entering the card details and hindered the check-out process. Parcel2Go brought in Bold360 live chat as a replacement for its existing solution. Every parcel under this delivery service is eligible for parcel protection. Live Chat CollectPlus Live Chat X. There is hardly any leading delivery partner that hasn’t joined hands with Parcel2Go. Thank you for getting in touch. Together we can! 2 Inter­views--Benefits--Photos. Faster and safer than eBay’s Global Shipping Programme. Customer Help Centre What can we help you with? To enjoy a range of express delivery options. “And it was the right decision for us. “We are looking forward to exploring the next stage of our customer service evolution with the Bold360 team and expanding our live chat to an AI-based chatbot for even faster resolution to customer questions,” said Woodbridge. With the Bold360 solution, Parcel2Go is experiencing significant benefits, including: Parcel2Go is also building a business case for greater proactive customer interactions with AI. Sending UK parcel with Parcel2Go is as easy as clapping. Response Time. See All. What Parcel Delivery Services do Parcel2Go Offer? Consumers complaining about Parcel2Go.com most frequently mention customer service, next day and live chat problems. Bold360 allows Parcel2Go to approach customer service from a larger perspective to effectively manage its operations. An easy to use app with a nice modern touch Using this app has been a good experience, from the sleek design which doesn’t look out of date compared to many other apps out there these days, it’s simple and easy to use and I had no errors or bugs while using the app. In case you are confused about where to find it, tracking number lookup can be done in your account details or order confirmation email. You can take its help and find out the right dimensions of your parcel to avoid any additional charge. 12 Salaries. Use internal packaging like bubble wrap or packing peanuts to keep the parcel safe. Are you looking for an affordable way to enjoy safe and secure within and outside the UK? 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