loanDepot currently has a Better Business Bureau (BBB) rating of A+, which is an indicator of great customer service. You can also read our community reviews and hear what others have to say about their experience with loanDepot. The most recent LoanDepot mortgage review ratings, released in 2018 are promising. Better Business Bureau (BBB) – LoanDepot Reviews BBB. loanDepot Home Mortgage is available in 50 states (and Washington, DC). Dennis was very diligent, aggressive to work on the solution that best fits customer's situation. Still no help when I call after waiting over an hour on HOLD. Thanks for your time and attention, The company’s current rating with the BBB is an ‘A+’ and has a 4 out of 5 stars as well. Useful. loanDepot orders appraisals from an Appraisal Management Company, an approved 3rd party vendorThe Appraisal Management Company assigns the order to a licensed appraiser that is knowledgeable within the market area to ensure that the assessment is completely unbiasedAt no such time can a representative of loanDepot be in communication with an appraiserIn the … At first I was dealing with loan officer (loan depot reported my review and complained I was to transparent, so I cannot state or abbreviate name) he lied about everything. More than the time the lack of communication and the fact that I had to call them to check if the papers were sent to the title company for settlement were a new low on customer experience. Find reviews and ratings for LoanDepot. Days average closing time . They have an A+ BBB rating and a 4 star rating from 836 customer reviews. loanDepot Review. My loan officer was professional, personable, knowledgeable, and he genuinely cared about my best interests and helping me get the best deal and make the best decision for my personal situation. Thank you for this review. How BBB Processes Complaints and Reviews, Better Business Bureau Serving the Pacific Southwest. See reviews below to learn more or submit your own review. BBB reports on known marketplace practices. loanDepot has only been on the market for 10 years, but they're already one of the biggest providers of mortgage refinancing available today. About a year, the company decides to take out personal loans, and the offer also includes mortgage loans. Our LoanDepot mortgage review will cover the lender in … This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations. This is a multi-location business.Need to find a different location? Then he promised a 2 week close. Which would have been impossible to pay. You can find more loanDepot reviews at other review sites as well. I went thru their customer care and 3 days … BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Bottom Line. Many borrowers speak highly of its loan officers, saying customer service is quick and professional. Advertiser disclosure. Hi Frank – We take your feedback very seriously and would like to investigate further. It’s also ranked in the top third for customer satisfaction in JD Power’s 2019 U.S. Primary Mortgage Origination Satisfaction Study. Lie. The refinance is now over 10 days in effect after LoanDepot official writing, dated on Dec 17 2020. Loan Depot asked I contact their customer relations. It took close to 5 months! All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location. To my surprise, I contacted LoanDepot processing officer to re-verify my pay off. BBB Business Profiles may not be reproduced for sales or promotional purposes. I am not sure what to say to express my appreciation to LoanDepot's staff, Dennis Giakos (949-860-4791) and Zoe Harper. BBB Business Profiles may not be reproduced for sales or promotional purposes. Looking for more information? Another major rating company to check out is the JD Power rating. On Trustpilot, LoanDepot receives 3.8 out of 5 stars based on 3,037 reviews. Overall lender rating. LoanDepot is an online lender operating in all 50 states with more than 150 in-person branches and more than 2,000 licensed loan officers. Access the headquarters listing for LoanDepot here. Reply. To provide one example, the Better Business Bureau (BBB) in its loanDepot reviews rates the company as “A+” on the BBB’s rating scale. Then he said my monthly payments the first year would be cheaper due to taxes on a new … Your experience is important to us and we take your concerns very seriously. This clearly shows ethics issues. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Again POOR service!!! Again POOR service!!! This business is in an industry that may require professional licensing, bonding or registration. BBB reports on known marketplace practices. loanDepot offers a wide array of products, including 15 and 30 year fixed rate mortgages, ARMs, and VA … Reply. Total funded loans. Although it's unlikely that you'll be able to meet your loan officer in person before closing your mortgage or refinance, you can easily verify loanDepot's credentials via the Better Business Bureau (BBB) or through reading the types of reviews that you'll find here. Looking for more information? All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location. Of the complaints, the most frequent is about LoanDepot’s high origination fee, which can be as high as 5% of your loan’s total value.

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